Deposits and Withdrawals
Making deposits and withdrawals have been made easy on the BGO Studios official portal. The site accepts major deposit methods. This includes debit and credit cards as well as other forms of electronic payments including Paysafecard, Neteller Skrill, etc. Gamblers can use any of the above methods to make deposits straight into their casino account without any hassles. Making withdrawals is also quite easy on the platform. As is the case with all standard casinos, all your earnings are accumulated within your account which you can easily withdraw at your own convenience. There are however different withdrawal times that one needs to adhere to when it comes to withdrawal. These have been listed down below:
- Debit and Credit Cards: 2- 5 working days
- E-Wallets: 0-24 hours from the time of instruction
- Bank transfers: These take a minimum of 1-3 days
Unlike other portals, a player can easily make up to 10 withdrawals only per day. As mentioned before, this limit and timeline vary from site to site. The portal is already considered the best casino software available today in the UK.
All the titles that gamblers can see on the website are all mobile compatible. This means that anyone can enjoy playing these productions from their PC’s or the comfort of their smartphones with ease. The use of responsive interface and portrait and landscape gaming ensures that a player enjoys a seamless gaming experience on their phones without interruption. Now, placing wagers has become a relatively easy task which can be done easily with a simple swipe and tap on one’s smartphone. The review until now for most players has mostly been positive.
Security and Licensing
The portal is thoroughly dedicated to providing thorough security to its gamers. One can easily enjoy their favorite titles without the fear of having a privacy breach. The website makes use of SSL technology in order to protect the accounts of its users’ data including personal and financial information that they have shared on the website. Also, the portal is registered with the UK Gambling Commission. Under the rule of law, all online vendors have the need to register themselves online with the Commission and get a license from them if they are to do business within the country. This rule has been enforced by the government in order to keep a tab on all the vendors in the country to check any kinds of wrongdoings that may arise due to gambling and also to protect the interest of the gamblers. BGO Studios also has a license under the given mandate of the government.
Support and Customer Care
Gaming on the portal is particularly easy to play as there are constant support and customer care services available for patrons. This comes in the form of live support that registered players can avail. This facility is available 24*7 for all patrons of the portal. For additional queries and grievances, one may also use their email contact form listed out within the website itself to convey their queries, feedbacks and any game related or slot related concerns. For the same, there is a “Help” tab which lets a gambler fill out a contact form with proper details.
All the email queries and contact form are usually answered within 48 hours since the time of their receiving. This method is indeed a tad slower than the standard live chat option but promises to solve the gambler’s query with proper resolutions. There is also a phoning facility available for users to solve their queries. This service is available for use between Monday to Sunday between 8:30 AM till midnight. There is also a presence of an FAQ section which has the majority of answers to frequently asked questions along with their answers. This comes in handy most of the times before one decided to contact a representative on the website.