Table of Contents
King Neptunes ownership structure has changed a few times since its formation. At present, it is considered a Babylon Group Limited subsidiary which is closely linked with Digimedia Group Casinos. Digimedia is one of the biggest providers of Microgaming casinos still in operation. The group comprises several companies that were once independent providers such as WagerShare, Fortune Lounge, BrightShare, ReferBack, and RedReturns.
Current Welcome Bonus
King Neptunes bonus offer comes in the form of a 100% match bonus of up to €100 on the first deposit, and only newly registered clients can claim it. Note that it can be claimed only within seven days after creating the account.
The bonus is subject to a x50 wagering requirement. As is the industry standard on bonuses, the funds and initial deposit remains locked until the meeting of all wagering requirements. The max bet that can be placed per round using the bonus is 30%, and the bonus is cashable on meeting the playthrough requirements. The games contribute different weights to the wagering requirements as follows:
- Parloгr games and slots = 100%
- Table Poker, Roulette, Blackjacks (except classic blackjack) = 8%
- Classic Blackjack, Ace Video Pokers, Jacks = 2%
- Baccarat, Craps, Video and Red Dog = 0%
- Wagers using the casino’s ‘Gamble Feature’ = 0%
- Bets on Multiplayer Tournaments = 0%
Players have seven days to claim the sign-up bonus, but the package is entirely unavailable for gamers from selected countries. Some of these nations include Denmark, Greenland, Norway, Romania, Sweden, Hungary, Bulgaria, Croatia, Iceland, and Greece.
The casino relies heavily on Microgaming, the market leader in online gaming development. Accordingly, King Neptunes casino banks on the firm’s powerful Viper software giving rise to the platform with beautiful themes, striking graphics, and excellent responsiveness. The software also facilitates instant play for all the games, and no download is necessary. The house has also partnered with Spin3, which is one of the leading slot game developers in the world. The developer is best known for making mobile-optimised slots that still run smoothly on a computer without losing their appeal. Mobile Entertainment Awards have recognised the casino’s efforts by awarding them ‘The Best Gambling Company’ award on two separate occasions.
King Neptunes Casino Games
The casino has over 100 games in its library with all the major options being well-represented. New sets are added to the platform regularly, so every gamer should check out the latest products. Some of the most popular games to be discovered at the casino include:
- Slots. The choices here include fruit machines, classic machines, video slots, and 3-reel variations. The pokies come in different themes like the ocean, adventure, sports, and fantasy. Players also stand to land special bonus features like free spins, multipliers, and mega-spins after continued play and matching of winning combinations. There’s also the option to go head-to-head with other gamers as the casino holds periodic slots tournaments.
- Table Games. King Neptunes online casino has different table game options in its library that the gamers registered on the platform can play. Classic roulette is a popular option at the casino, so different variations of the game are offered here. Players can choose between American, French, European, Pro-series, and Live Roulette and play to their heart’s content.
- Card Games. Players have many card games waiting for them at the casino such as Blackjack, Baccarat, and Red Dog. The online casino offers card game players a unique advantage over playing in physical casinos. Poker fans can play these games peacefully from the comfort of their homes and not worry that their facial expressions will betray them to their opponents when they land good card combinations. Instead, they can split, hit, stand, or double down depending on the cards they have before them without undue external pressure.
- Live Dealer Games. Live games present the perfect complement for many games available at King Neptunes. These games offer rhythm and pace similar to physical casinos without the need to move from the house to an actual brick and mortar casino. The gameplay unfolds live via video stream, and professional dealers operate the casino equipment. Being this involved with the action can help a player develop their technique and game strategy. All the casino’s games have a free version that new and seasoned players can make use of to polish up their gameplay before committing real money. Players can use the free play mode when their daily betting bankroll gets exhausted or when they are trying out a new game. Either way, gamers get to improve their skill for a chance to win handsomely later.
King Neptunes is also home to some big money jackpots including some progressive jackpot slots. In truth, these jackpots can be attached to any of the casino’s games. However, the establishment mainly features them in their slot machines and some video poker games. The jackpot-winning odds are not that good but the returns are life-changing should luck shine a gamer’s way. To this end, players are advised to only play progressive jackpots as a side bet with funds that don’t severely affect regular gaming.
King Neptunes Casino Payment Options
King Neptunes strives to maintain a casino that’s secure from fraudsters and hackers. Customer information and deposits are protected using the latest SSL encryption. Moreover, the casino works only with the best internet banking options in a bid to promote their clients’ online internet security and enjoyable gaming. The house also uses a PlayCheck service that allows players to track all their account activities including funding, withdrawal, payouts, and bets placed. Visa, Mastercard, and Maestro cards are all supported along with Neteller, Direct Bank Transfer, Moneybookers, INSTADEBIT, eCheck, and ecoCard. Information on transaction times for each method is readily available at the casino, as well as the details on the minimum deposits accepted for each payment option.
The casino processes every withdrawal within 24 hours. During this period, the casino analyses the request made to confirm that there are no pending account transactions on all wagering requirements remaining. Players receive their payout using their preferred platforms on meeting all the set conditions. As well, gamers can reverse their payout requests anytime within these 24 hours. This option remains among the fastest means of funding the account for further gaming as the reversal is instant.
The establishment has managed to offer gamers access to their games through different platforms. This ability has been made possible by partnering with experienced gaming developers and having a team of professional and highly skilled technicians to integrate all the different games under one roof. Accordingly, players have the option to access the games via a web browser or by downloading a mobile application. The mobile app has been customised for leading operating systems: Android, iOS, and Windows. The Android version of the app is barely 7.5 megabytes and promises faster gameplay plus less data usage to its users. Gamers can dive into the casino and all it offers without the need for third-party downloads as all the games are flash-based.
King Neptunes maintains different methods through which their customers can get in touch with any complaints, compliments or suggestions. The help team is available 24/7 to help customers with any issues that prevent them from enjoying the casino’s games. Gamers can use any of the means below to contact them:
- Telephone: There is a toll-free number that clients can use when in Australia. Players from the other countries can contact the casino’s representatives by phone too, but standard operator charges apply.
- Live Chat: Most gamers find this option to be the most convenient when looking to speak to the customer support team. The agents are available 24/7 to handle any problems a customer might face. Usually, the reply to a customer’s query takes only a few minutes.
- Email: This method is often the best option when players seek help to address a specific problem like payments and withdrawals. Each department has a unique email address that gamers can use to get more targeted help. However, players sometimes wait up to 48 hours before the customer support department replies to their email queries.
Licenses and Regulatory Approval
King Neptunes Casino holds permits from various regulatory bodies including the Malta Gaming Authority and the Kahnawake Gaming Commission. These licenses help add to the casino’s credibility as the regulators are known to be the best at handling customer complaints and ensuring they don’t re-occur. The MGA, for instance, has in place many strict customer protection measures that casinos must adhere to for their licenses to remain valid. To this end, King Neptunes Casino promotes responsible gambling on their platform. Individuals must be above 18 years to play on the platform, and there are measures in place to help players not develop an addiction.
However, the above gaming regulators have limited jurisdictions. As such, the casino cannot operate legally in the countries that don’t fall under the regulators’ control. Below are some of the countries where the casino’s operations are restricted:
- The USA & Outlying Territories
- The United Kingdom
- France & Outlying Territories
- The Czech Republic
- South Africa
- Hong Kong
- North Korea
- The Philippines
The casino is available in many languages to facilitate gameplay for gamblers across different nations. Gamers can quickly switch between UK English, Australian English, German, France, Latvian, and Suomi depending on the languages they speak. Furthermore, players have different currency options to fund their casino accounts including euros, US and AU dollars.
The company’s stellar reputation came under threat in 2014 when an affiliate was found hacking into other gambling-related websites. The affiliate would then post links to different online casinos, some of which were owned by Digimedia Group without the necessary permissions. However, the group put a stop to this soon after the illegal activities came to light. Measures taken by the company included the removal of their links on the hacked websites and severing of ties with the affiliate account.
Thus, King Neptunes Casino has continued to thrive in an industry that is increasingly competitive. The gaming provider has achieved this dominance through consistent efforts to provide their clients with the best, most entertaining games available on a web platform that’s available across multiple devices. The excellent customer support coupled with safe and efficient payment platforms, plus valuable promotions and overall first-class management make the casino one of the best options available to gamers today.