Opened in 2014, Play Frank is a part of the Every Matrix NV Casinos Group. As known, there are lots of other online casinos that are managed by the same group; such as Caribic Casino, Jetbull Casino, Flamantis, Spinson, VIKS, and Fantasino. Play Frank seems to be the flagship of the group since it is the oldest brand. Every Matrix is a Malta based company and a respected white-label provider in the online gambling industry. It is the owner of the following awards:
- 2016 Best Casino Software Provider / CEEGC Budapest
- 2015, 2016 White Label Partner of the Year / EGR
- 2016 Gaming Intelligence Award / GIA
- 2016 Best Sports Betting Provider / CEEGC Budapest.
In addition, the company holds many licenses from different countries. Currently, Every Matrix Group is licensed in Malta, United Kingdom, Denmark, Ireland, Russia, and Netherlands Antilles. They are also the owner of an ISO 27001 certificate, which is given for information security management systems. You may also remember them with a different name if you like sports betting: OddsMatrix.
Since Every Matrix is also a white-label company, it provides all the necessary infrastructure systems (such as payments, player handling, affiliate system, etc.) of online casinos. This is the case for Play Frank too: Every Matrix is the sole provider of everything related to the casino. This makes the website more secure, efficient and eliminates the need to use a third-party service when a problem happens.
Play Frank is licensed from Malta and the United Kingdom Gambling Commission. It also encrypts all of its pages with 128-bit SSL to provide maximum security. Since the ISO 27001 certification of the group also applies to Play Frank, you don’t need to worry about information security. Play Frank applies restrictions to certain countries but doesn’t provide a list. However, according to the terms of its licenses, you can’t become a member if you reside in one of the following countries: Turkey, Australia, Netherlands, Bulgaria, Czech Republic, Estonia, France, Greece, Romania, Slovakia, Ukraine, and the United States. Players from the UK are accepted. If you are living in a restricted country, you won’t be able to fill the membership form.
The overall design of the Play Frank website is stylish and practical. It resembles the design of Casumo. The links you are going to use more often are located on the left side of the interface. To signup & login, you are going to use this section. The main page lists the most popular games and active bonuses. There are no navigation problems, and you can easily understand what you need to do. The website is coded with HTML5 so that it can be viewed on all mobile devices. Play Frank does not offer a separate mobile app, but the mobile version of the site provides a satisfactory experience. Page loading speeds are top-notch on both desktop and mobile versions. The website can be viewed in 5 different languages.
Play Frank complies with responsible gaming practices, and it is possible to put limitations to your account. For example, you can limit the days you are allowed to play, your balance, and the games you can play.
Play Frank Bonus & Promotions
Currently, there are 5 different bonus promotions at Play Frank. We are going to list all of the below, but remember that some of these are time-limited bonuses. In other words, you may not see all of the listed promotions when you visit the Play Frank site after this review is published. Nevertheless, you can be sure that there will be new promotions offered. Like many other successful online casinos, Play Frank also regularly organizes different bonuses almost every month.
Welcome Bonus: Only the new members can benefit from this promotion. The bonus is divided into three parts and gives a different award for the first three deposits. In total, it is possible to win up to 300 EUR and 200 free spins. The details of the promotion are as follows:
|Deposit||Bonus Rate & Max Limit||Additional Reward|
|1st||100%, 100 EUR||50 free spins|
|2nd||50%, 200 EUR||50 free spins|
|3rd||None||100 free spins|
- Minimum deposit amount is 20 EUR at each stage.
- Free spins can only be used at Starburst slot machine.
- You can start using your free spins immediately. In fact, you must use them within 3 days, otherwise, they are deleted from your account. However, in order to withdraw your cash winnings, you must complete a wagering requirement of 35X first.
- To complete the requirement, you must wager the total amount of deposit + bonus 35 times. So, for example, if you get the full 300 EUR from the campaign, you must wager 10.500 EUR + deposit amount first.
- If you win a cash prize while using your free spins, they are also subject to a different wagering requirement of 40X. However, you only need to wager the prize amount 40 times, the deposit is not taken into account this time. (i.e., If you have won 400 EUR, you need to wager 16.000 EUR first.)
- You must complete the wagering requirement within 7 days after you acquire it. Otherwise, it will get deleted from your account.
- Until the requirement is complete, the maximum bet you can place is 5 EUR at all games.
- Only video slot machines contribute 100% towards the wagering requirement. All other slots contribute 50%. Other games (card, table, etc.) contribute nothing.
- Once the wagering requirement is complete, your bonus funds will be transferred to your usable balance automatically. You can track the process from the “rewards” section of your account page. Once the transfer is completed, you can withdraw the bonus funds and/or use them to play more games with real money.
- Players from the following countries cannot benefit from this bonus: Bangladesh, Kazakhstan, Malaysia, Mongolia, Nigeria, Philippines, Republic of Moldova, Russia, and Vietnam.
Winter Celebrations: Each member of Play Frank gets certain goals to reach. At the moment, there is a “winter challenge,” and you are asked to complete specific tasks (such as playing a certain number of games, reaching a certain bet amount, etc.). With each task, you gain a level. And with every level, you get random prizes (such as free spins, personal bonuses, etc.) The higher your level, the better your rewards. Currently, the big prize for this challenge is a real-world hot air balloon tour and the winner will be chosen randomly.
Free Spins for Wins: Your deposits on a certain slot machine (Warlords: Crystals of Power) gives you different amounts of free spins to be used on the same machine. By depositing 20 EUR, you get 20 free spins. 50 EUR deposits get 50 free spins. If you win a prize while using these spins, you need to complete a wagering requirement of 40X.
Free Spins Ladder: This promotion is for Jack and the Beanstalk slot machine only. The first four deposits made to play this game on weekends are awarded different free spin amounts. The details are as follows:
- 1st deposit: 20 free spins
- 2nd deposit: 30 free spins
- 3rd deposit: 50 free spins
- 4th deposit: 100 free spins
- Minimum deposit amount is 20 EUR each time
- The wagering requirement is 40X.
Daily Challenges: If you see a hot air balloon icon next to a game’s icon, this means that game is eligible for a daily challenge. The challenge can be anything, for example, “wager on this game and activate two bonus rounds”. Each completed challenge will fill your progress bar. Once you filled the bar completely, you can win a random prize (bonuses, more free spins, etc.) You can fill the bar more than once, and each time the rewards get better.
Deposit and Withdrawal Methods
You can use one of the following methods to make a deposit & withdrawal to and from Play Frank: Debit cards, credit cards (VISA/MasterCard), Skrill, Neteller, Paysafe Card, Trustly, GiroPay, and Zimpler. Other important things to note are:
- Minimum deposit and withdrawal amount is 20 EUR
- Maximum withdrawal amount is 25.000 EUR per month and 10.000 EUR per week. However, progressive jackpot wins are not subject to this limitation.
- Your preferred withdrawal method should be the same as deposit method (i.e., if you made a deposit with a credit card, you must make a withdrawal to the same card).
- You need to pay a fee for every method, but their rates are not fixed. Check your account page to see the actual rates.
- Withdrawal amounts less than 2.300 EUR are not subject to ID verification. But you need to verify your identity for amounts higher than that.
Games You Can Find at Play Frank Casino
PlayFrank offers the games of the following providers: Netent, Betsoft, Pariplay, Microgaming, Evolution Gaming, Play’n GO, Stake Logic, NYX Gaming Group, WMS, QuickSpin, Playson, Endorphina, and Habanero. It is possible to find more than 1.200 games in different categories. Most of the collection consists of slot machines, but table, card, and live dealer games are also available. The games cannot be played for free, they are for real money gaming only. However, no download is needed to play them, and they work seamlessly on mobile devices. Play Frank manages to appeal to every type of gambler out there with its huge game collection. We recommend you to try the following games:
|Slot Machine||Fruit Spin, Planet Fortune, Big Wins, Sea Hunter, Royal Wins, Wacky Panda, Vampire: The Masquerade Vegas|
|Video Poker||Poker 3: Heads Up Hold’em, Texas Hold’em Professional Series, Blackjack Single Deck, Classic Blackjack Gold Series|
|Roulette||Premier Roulette, European Roulette Gold Series, Multiplayer Roulette|
|Live Dealer||Roulette Dragonara, Blackjack Platinum VIP, Three Card Poker, Dream Catcher, Speed Baccarat|
Unfortunately, the progressive jackpot category was not active at the time of this review, so we can’t recommend games for that category. Note that other than some really old video poker titles, you can play the entire game collection on mobile devices without a problem. The RTP rates of the games are not announced to the public, but they are monitored by independent audition agencies. There are 51 live dealer games in total, and it is possible to find a live game at any time of the day. This service is provided by Evolution Gaming and works on mobile devices too.
As for support, Play Franks provides two methods:
- Email: firstname.lastname@example.org All emails are answered within 24 hours
- Live Chat: Available 24/7 via the website. At the bottom right corner of every page, you are going to see a pink floating button. Click on this button to start the live chat.
No telephone or any other support method is provided. However, you can also use this postal address for inquiries: Level 5, Suite 1A, Portomaso Business Tower, Vjal Portomaso, St. Julians, STJ 4012, Malta.
Advantages of Play Frank Play Online
- More than 1.200 games that can appeal to every liking
- ISO 27001 Information Security certification
- Top-notch security thanks to multiple licenses (Malta & UKGC)
- Award-winning operator from multiple sources
- Full support for mobile devices.